Hounslow Wellbeing Network, NHS
|Operations Manager (incoming Associate Director)
London, England, UK
Summary
Currently leading operations and strategic growth for a public sector network, driving digital transformation and stakeholder engagement.
Highlights
Built and deployed a custom CRM system from scratch, establishing it as the single source of truth for all partner and volunteer relationships after existing tools proved inadequate.
Expanded the network from approximately 50 to over 2,000 active members through strategic service redesign, partner coordination, and targeted outreach, increasing user engagement by 300%.
Integrated NHS clinical teams, Council commissioners, and voluntary sector partners into a cohesive delivery model, effectively managing multiple concurrent institutional relationships.
Orchestrates comprehensive resource planning and stakeholder governance across 10+ partner organizations, expanding the volunteer network by 150% through structured recruitment and onboarding.